Refund & Return Policy

At Giveon.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return process to ensure a smooth experience.

Eligibility for Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition

Be returned in the original packaging

Include the original receipt or proof of purchase

Non-Returnable Items

The following items are not eligible for return:

Products that have been used, damaged, or altered

Personal care or hygiene products (for health and safety reasons)

Clearance or discounted items, unless they are defective or damaged upon delivery

Return Process

To initiate a return, please follow these steps:

Contact our support team via WhatsApp or email within 7 days of delivery.

Provide your Order ID, clear photos of the product, and the reason for return.

Our team will review your request and confirm eligibility.

Once approved, we will arrange a return pickup or provide shipping instructions.

Refund Process

After receiving and inspecting the returned item, we will notify you of the approval status.

If approved, your refund will be processed within 5 to 7 business days.

Refunds will be issued via the original payment method or as store credit, depending on the case.

Need Help?

If you have any questions regarding returns or refunds, feel free to contact our support team:

📧 Email: cantact@giveon.pk
📞 Phone: +92 371 126 0642